Sr Manager, Solution Consulting, CRM

About the role

We are seeking a hands-on leader to drive our CRM business growth across Singapore and the broader Asia region. You will guide a team of consultants while actively participating in high-stakes deals within the public sector, financial services, and telecommunications industries.

Key facts

What you'll do

• Lead strategic deal pursuits for the Singapore public sector while mentoring your team through direct involvement.
• Collaborate with the Asia CRM sales leadership to increase pipeline volume and close rates.
• Define the go-to-market strategy for CRM products including Service, Sales, CPQ, and Field Service.
• Align customer business requirements with the capabilities of the ServiceNow platform.
• Manage deal structures, pricing, and the articulation of customer value.
• Recruit, coach, and develop a high-performing team of solution consultants across Asia.
• Establish best practices for customer engagement and value-based selling.
• Oversee the delivery of outcome-focused solutions and monitor ROI for clients.

Requirements

• Minimum 10 years of experience in pre-sales, specifically within enterprise software.
• Proven history of balancing individual deal-winning performance with team management.
• Expertise in CRM platforms such as Sales Cloud, Service Management, CPQ, or Field Service.
• Experience working within the public sector.
• Ability to communicate effectively with stakeholders ranging from technical architects to C-suite executives.
• Experience leading teams distributed across Asia or similar geographic regions.
• Proficiency in ROI modeling and business value demonstration.
• Understanding of how AI impacts enterprise workflows and customer interactions.

Nice to have

• Experience in the financial services or telecommunications sectors.

Skills & tools

• CRM (Service, Sales, CPQ, Field Service)
• Enterprise software pre-sales
• ROI modeling
• Strategic selling
• AI-driven workflow transformation

Practical notes

• This role is subject to ServiceNow work persona policies, which determine office attendance requirements based on your primary residence.
• Employment may be contingent upon obtaining export control approvals if the role involves access to restricted technology.
• ServiceNow provides reasonable accommodations for the application process; requests can be directed to globaltalentss@servicenow.com.