Lead Client Director

About the role

You will drive new business growth within a designated portfolio of our largest existing accounts. This position involves managing executive relationships and coordinating cross-functional teams to deliver comprehensive software solutions.

Key facts

What you'll do

• Act as the primary relationship manager between your assigned accounts and ServiceNow.
• Coordinate virtual teams including Solution Sales, Solution Consulting, Support, and Professional Services to meet client objectives.
• Manage the growth of global accounts by deploying worldwide resources.
• Cultivate multi-tiered relationships ranging from technical project teams to the C-suite.
• Create strategic roadmaps to improve the overall customer experience.
• Meet financial goals related to licenses, renewals, and professional services.

Requirements

• 10+ years of experience in client management and aligning account strategies with revenue goals.
• 5+ years of experience as a Client Director or in a similar role managing multi-million-dollar sales solutions and executive-level relationships.
• Background in sales for IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management.
• Demonstrated history of exceeding sales quotas.
• Experience directing virtual or matrixed teams.
• Understanding of macro-level business IT requirements.
• Ability to integrate AI tools into workflows, decision-making, or problem-solving.
• Must reside in Bentonville or the surrounding suburbs.
• Availability to travel up to 50 percent of the time.

Skills & tools

• IT Service Management
• HR software
• Security Operations
• Customer Service software
• IT Operations Management
• AI-powered workflow automation

Practical notes

• This role is subject to work persona assignments based on proximity to a ServiceNow office.
• Employment is contingent upon obtaining any necessary export licenses required by U.S. Export Administration Regulations.
• ServiceNow is an equal opportunity employer.
• Candidates requiring application accommodations may contact globaltalentss@servicenow.com.