Implementation Manager

About the role

You will lead the deployment of the Moveworks platform, ensuring projects are delivered on time and within budget. This role involves guiding enterprise customers through the integration of agentic workflows while managing project governance, risks, and stakeholder expectations. You will act as the primary point of contact to ensure that technical solutions align with client business goals.

Key facts

What you'll do

• Guide customers and partners through the initial setup and expansion of Moveworks product offerings.
• Oversee project governance, including timeline management, scope control, resource allocation, and reporting.
• Assist clients in mapping and launching agentic workflows to improve business operations.
• Advise on change management strategies to support user adoption and organizational readiness.
• Collaborate with Sales, partners, and internal teams to address client challenges and deliver measurable value.
• Serve as the central authority for project collaboration and solution alignment.
• Mentor team members and partners to ensure project deliverables meet quality standards.
• Monitor project health, identify discrepancies, and implement corrective actions.
• Provide feedback from the field to the Product organization to influence future development.
• Coordinate with Customer Success Managers to transition accounts into long-term support.

Requirements

• Bachelor's degree.
• 4+ years of progressive experience in software implementations, preferably within a SaaS environment.
• Demonstrated project management skills, including budgeting, estimating, and scope management.
• Experience integrating AI into workflows, decision-making, or problem-solving processes.
• Ability to travel up to 25% of the time.
• Proven track record of building relationships with senior-level executives.
• Strong problem-solving abilities and the capacity to manage complex issues independently.
• Experience working within cross-functional teams.
• Ability to communicate technical concepts clearly to diverse stakeholders.

Skills & tools

• AI-powered tools and workflow automation
• Project management methodologies
• SaaS implementation frameworks
• Change management best practices

Practical notes

• Base pay for this location is $116,400 - $192,100, plus equity, variable incentive compensation, and benefits.
• Benefits include health plans, flexible spending accounts, 401(k) with company match, ESPP, matching donations, flexible time away, and family leave.
• Employment is contingent upon meeting export control requirements if the role involves access to controlled technology.
• ServiceNow is an equal opportunity employer and provides reasonable accommodations for the application process via globaltalentss@servicenow.com.