Sr. CRM Account Executive

About the role

This position focuses on driving market adoption for ServiceNow Customer Workflow products. You will guide enterprise clients through digital transformations by utilizing our core platform to unify business processes and data.

Key facts

What you'll do

• Develop and execute territory strategies to target specific accounts and use cases.
• Collaborate with account teams to provide input on planning and ensure alignment with Now Value principles.
• Help customers visualize the value of digital transformation and build long-term strategies.
• Coordinate with solution consultants on capability roadmaps and feedback loops.
• Mentor account executives and sales development representatives on specialty solution areas to improve sales cycle management.
• Adjust your daily responsibilities to meet the unique needs of your assigned territory.

Requirements

• Current residency in California, United States.
• 5+ years of experience selling in the CRM domain, including CSM, FSM, S2P, or Q2C.
• 7+ years of experience calculating and demonstrating the return on investment for specialty solutions.
• 5+ years of experience as an account executive or full-cycle specialist selling to enterprises with 5,000+ employees.
• Proven track record of meeting or exceeding sales quotas.
• Deep expertise in the Strategic Technology vertical and its industry dynamics.
• Experience applying AI to workflows, decision-making, or problem-solving.
• Strong understanding of standard business sales processes.
• Ability to travel 30-50% of the time.

Skills & tools

• CRM domain knowledge (CSM, FSM, S2P, Q2C)
• Enterprise sales methodologies
• AI-driven workflow integration
• Strategic account planning

Practical notes

• Base pay range is $125,450 - $186,600, plus equity and variable incentive compensation.
• Benefits include health plans, flexible spending accounts, 401(k) with company match, ESPP, matching donations, flexible time away, and family leave.
• Employment is subject to export control regulations where applicable.
• If you require an accommodation during the application process, contact globaltalentss@servicenow.com.