Sr. CRM Account Executive

About the role

This position focuses on expanding the adoption of ServiceNow CRM and Customer Workflow products. You will manage the entire sales process to help organizations consolidate their customer-facing operations onto our AI-driven platform.

Key facts

What you'll do

• Manage the end-to-end sales cycle for CRM and Customer Workflow products within your assigned territory.
• Create and implement account strategies to find, qualify, and secure new business.
• Establish high-level connections with leaders in IT, sales, field service, operations, and customer service.
• Work alongside marketing, customer success, and solution consulting teams to reach revenue goals.
• Guide complex sales processes by connecting customer business needs to our platform capabilities.
• Expand our market presence by helping clients update their workflows and digital infrastructure.
• Generate new pipeline through active prospecting and territory management.
• Explain the financial impact and value of our solutions to key decision-makers and executive sponsors.
• Support an inclusive team environment that values diversity.

Requirements

• Minimum 7 years of experience demonstrating ROI for specialized software solutions.
• Proven background in account executive roles or similar customer-facing sales positions.
• Practical experience using AI tools to improve decision-making, automate tasks, or analyze data.
• Deep understanding of standard business sales cycles.
• Ability to travel 30 to 50 percent of the time.

Skills & tools

• CRM software
• Customer Workflow solutions
• AI-powered platform tools
• Territory planning
• Executive-level communication

Practical notes

• This role is subject to work persona assignments based on your primary residence and office proximity.
• Employment is contingent upon obtaining any necessary export control licenses or government approvals if required by the position.
• ServiceNow is an equal opportunity employer and considers all qualified applicants regardless of background.
• Candidates needing application accommodations may contact globaltalentss@servicenow.com.