Client Director - CPG
ServiceNowStainesFull-time6d ago
Directorremotecurated-jd
Job description
Client Director - CPG at ServiceNow.
About the role
You will drive new business growth within a portfolio of major existing accounts. This position involves managing executive relationships and coordinating cross-functional teams to deliver comprehensive service solutions.
Key facts
What you'll do
- Act as the primary relationship manager between your assigned accounts and the company.
- Coordinate with internal teams to design solutions that align with specific customer business goals.
- Manage the expansion of global accounts by deploying resources across international regions.
- Cultivate relationships from technical project teams up to the executive level.
- Create strategic roadmaps to improve the overall client experience.
- Meet financial objectives related to software licenses, renewals, and professional services.
Requirements
- 10+ years of experience in client management and revenue-focused account strategy.
- 5+ years in a Client Director or equivalent role, specifically with multi-million-dollar sales and executive-level account management.
- Proven track record of exceeding sales quotas.
- Background in software or IT sales, specifically within IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management.
- Experience managing matrixed or virtual teams.
- Ability to travel up to 50% of the time.
Nice to have
- Demonstrated experience integrating AI into decision-making, workflow automation, or business problem-solving.
Skills & tools
- Strategic account planning
- Executive relationship management
- Matrixed team leadership
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- AI-powered workflow integration
Practical notes
- ServiceNow utilizes work personas to determine flexibility, which may be based on the distance between your home and the office.
- Employment is subject to export control regulations where applicable.
- If you require an accommodation for the application process, contact globaltalentss@servicenow.com.
- ServiceNow is an equal opportunity employer.