Anaplan Product Specialist

About the role

ServiceNow is seeking a specialist to bridge the gap between business planning needs and technical execution within the Anaplan ecosystem. You will guide cross-functional teams through the design, implementation, and optimization of planning processes to improve operational efficiency.

Key facts

What you'll do

• Partner with stakeholders in Sales Operations, Finance, and GTM Planning to identify process gaps and design Anaplan-based solutions.
• Manage the full project lifecycle for Anaplan initiatives, including CRM integration, capacity planning, and financial modeling.
• Create training materials, user documentation, and playbooks to ensure high adoption rates.
• Lead User Acceptance Testing cycles, resolve issues, and manage change effectively during system rollouts.
• Translate complex business requirements into clear functional specifications for technical teams.
• Provide ongoing support, troubleshoot user issues, and suggest enhancements to existing models.
• Mentor junior team members on planning methodologies and best practices.
• Develop governance standards and operational documentation for the platform.

Requirements

• 5+ years of experience as a business analyst or functional consultant.
• 3+ years of experience working with Anaplan as a functional user, business analyst, or enablement specialist.
• Expertise in enterprise planning processes such as FP&A, quota management, or capacity planning.
• Proven ability to manage complex, multi-workstream projects across distributed teams.
• Experience leading UAT planning and execution for enterprise-grade software.
• Familiarity with Sales CRM platforms like Salesforce or Varicent.
• Strong communication skills with the ability to bridge the gap between technical teams and business leadership.
• Understanding of AI-driven analytical thinking and process optimization.

Nice to have

• Familiarity with the ServiceNow platform.
• Experience with Pigment or other reporting and analytics tools.
• Knowledge of Snowflake or data warehouse concepts.
• Background in management consulting.

Skills & tools

• Anaplan
• Business Process Design
• Project Management
• Change Management
• CRM platforms (Salesforce, Varicent)
• UAT Planning
• Data Analytics

Practical notes

• ServiceNow operates under flexible work personas based on the nature of the role and proximity to an office.
• Employment is contingent upon obtaining necessary export licenses or approvals if the role involves access to controlled technology.
• Candidates requiring accommodations during the application process should contact globaltalentss@servicenow.com.
• ServiceNow is an equal opportunity employer.