Deal Desk Manager

About the role

Sentry helps developers resolve software issues quickly, ensuring smooth application performance. This role is crucial for the Revenue Operations team, specifically within the Deal Desk pillar. You will streamline the sales process, removing obstacles and enhancing efficiency.

Key facts

What you'll do

• Manage the entire deal process from start to finish, including creating quotes, reviewing discounts, generating order forms, and routing approvals with speed and minimal need for escalation.
• Collaborate with the Senior Deal Desk Manager to ensure comprehensive coverage of all deals, preventing any single point of failure within the team.
• Become a system expert in our CPQ and Salesforce integration, identifying areas for improvement, documenting issues, and working with the GTM Tech team to implement changes.
• Design and implement automated solutions and self-service options to reduce the need for manual Deal Desk involvement, empowering sales representatives to handle routine deals independently.
• Develop and maintain deal desk playbooks, approval guidelines, and process documentation to ensure consistency and minimize repeated reviews.
• Support pricing updates by accurately and promptly reflecting changes in CPQ, and proactively identifying potential downstream impacts for the sales team.
• Analyze deal data, such as approval rates, exception types, and deal velocity, to provide insights that inform policy and pricing decisions.

Requirements

• 5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a similar function within a B2B SaaS company.
• Practical experience with CPQ tools like Dealhub, Salesforce CPQ, or MonetizeNow, including knowledge of how quoting logic, product catalogs, and approval workflows are configured.
• Proficient in Salesforce, understanding objects, fields, and reports, and able to communicate effectively with a Salesforce administrator about necessary changes.
• Experience managing the complete deal lifecycle: quoting, redlining, order forms, and booking.
• Strong analytical skills, capable of building models or reports to answer questions and identifying relevant inquiries.
• A proven history of improving existing processes rather than simply executing them.
• Experience using AI tools such as Copilot, ChatGPT, or specialized RevOps tools to accelerate deal review, summarization, or exception routing.

Nice to have

• Familiarity with SaaS pricing models, including usage-based, ramped, or multi-product structures.
• Experience supporting both new business and renewal processes, understanding the importance of clear role separation.

Skills & tools

• CPQ (Dealhub, Salesforce CPQ, MonetizeNow)
• Salesforce
• AI tooling (Copilot, ChatGPT, RevOps tools)

Practical notes

This is a hybrid role. Sentry is an equal opportunity employer and provides reasonable accommodations for disabilities. For assistance, contact accommodations@sentry.io.