Senior Product Marketing Manager, delight.ai

About the role

Sendbird is seeking a strategic marketer to lead the go-to-market efforts for delight.ai. You will shape how we position our AI-driven customer experience solutions to the market as we scale our platform.

Key facts

What you'll do

• Define and execute the product marketing strategy for the delight.ai product suite.
• Create messaging and positioning that differentiates our AI agent platform from competitors.
• Collaborate with product and sales departments to drive adoption and revenue growth.
• Produce content and sales enablement materials to support the launch of new AI features.
• Analyze market trends and customer feedback to inform product development and marketing campaigns.

Requirements

• Proven experience in product marketing within the B2B SaaS or AI technology sector.
• Ability to translate complex technical AI capabilities into clear business value for customers.
• Demonstrated success in launching products and managing end-to-end go-to-market strategies.
• Strong communication skills for cross-functional collaboration with engineering and sales teams.

Nice to have

• Experience working with conversational AI, chatbots, or customer service automation platforms.

Skills & tools

• Product positioning and messaging
• Go-to-market strategy
• Sales enablement
• Market research and competitive analysis
• B2B marketing

Practical notes

• Benefits include a wellness allowance for personal gear or hobbies, a dedicated budget for AI software tools to improve productivity, and comprehensive paid time off including volunteer days and parental leave.
• The company operates with a focus on AI-first workflows and global collaboration across offices in San Mateo, Seoul, and Singapore.