Customer Success Manager

About the role

You will manage the post-sales lifecycle for school accounts, ensuring that educators and families get the most out of our literacy tools. This position focuses on maintaining strong relationships, driving platform adoption, and handling subscription renewals and growth within the K-12 education sector.

Key facts

What you'll do

• Serve as the primary contact for your assigned schools and partner organizations.
• Manage the full renewal and account expansion cycle for your portfolio.
• Navigate school procurement cycles and budget structures.
• Hold regular monthly check-ins and in-person meetings with school staff.
• Track platform usage and intervene with workshops, competitions, or training if engagement drops.
• Coordinate the Teacher Reward Program on a monthly basis.
• Organize Ramadan-themed school competitions and manage winner announcements.
• Oversee the logistics and scheduling for end-of-year school ceremonies.
• Act as a bridge between schools and our internal Product and Content teams to resolve issues.
• Gather user feedback to inform internal development and support strategies.

Requirements

• Experience working within the K-12 education market.
• Ability to manage both account retention and sales expansion.
• Proficiency in building long-term relationships with school administrators and teachers.
• Understanding of how to facilitate teacher and parent workshops.

Nice to have

• Experience managing onsite school visits and large-scale event logistics.

Skills & tools

• Account management
• Subscription renewal strategy
• K-12 procurement processes
• Cross-functional collaboration
• Data-driven adoption planning

Practical notes

• Our company participates in E-Verify.