Sashay Thomas

Managed the end-to-end real estate acquisition process, from initial lead generation to contract execution. Led a team of cold callers, providing training, coaching, and performance management to optimize outreach efforts. Analyzed market trends and property data to identify motivated sellers and high-potential investment opportunities.

Negotiated purchase agreements with property owners, consistently securing favorable terms for the company. Developed and implemented effective cold calling scripts and outreach strategies, significantly increasing the volume and quality of qualified leads.

Executed outbound cold calls to potential clients interested in selling their homes or buying investment properties. Confirmed lead validity, ensuring clients were serious about selling their property before submitting information to partners. Maintained and updated client contact information and status in the lead management system.

Convinced and retained customers calling to cancel subscriptions by effectively communicating product value and offering tailored solutions. Processed customer service requests, including cancellations, refunds, service updates, and new program sign-ups.

Achieved sales targets by upselling premium network programs, offering discounted rates, and promoting additional channels to existing customers. Managed a high volume of outbound calls while maintaining a positive and persuasive sales demeanor.

Resolved customer concerns regarding their bank accounts, demonstrating expertise and adherence to financial protocols. Provided friendly, helpful, and high-quality service, consistently achieving positive customer feedback scores.

Managed all aspects of front-office administration, including high-volume data entry, patient filing, and appointment scheduling. Handled patient and general inquiries via phone, email, and social media, ensuring accurate and timely communication.

Assist customers with placing orders and making changes to their accounts, canceling subscriptions, updating information over the phone, Email, or Chat