Santosh Tanuu

Program Planning & Delivery Leadership

• Led strategic program planning for 6+ concurrent insurance and healthcare technology initiatives — defining program roadmaps, milestones, dependency maps, and success metrics aligned to client business objectives
• Directed 90-member cross-functional team spanning engineering, product, QA, underwriting, and claims workstreams across USA & UK clients
• Architected Node.js microservices and REST API programs on Salesforce Health Cloud, guiding architecture discussions and resolving integration challenges across distributed teams
• Drove full Agile/Scrum delivery lifecycle via JIRA and Confluence — sprint planning, backlog grooming, dependency tracking — achieving 95% on-time program delivery Risk, Compliance & Reporting
• Served as primary point of contact for program status, escalations, and change management with Director-level stakeholders across US-based business teams
• Identified program risks and dependencies early across delivery workstreams; implemented mitigation and corrective action plans that prevented three major deadline slippages
• Ensured all program deliverables met regulatory, compliance, and quality standards; oversaw testing, validation, documentation, and release readiness activities for each milestone
• Drove transparency and accountability through weekly leadership reporting, program dashboards, and post-mortem reviews — feeding learnings into continuous improvement cycles Business Development & Stakeholder Engagement
• Converted sales-qualified lead into $1M/year engagement via pre-sales solutioning and POC delivery for a US health devices client; expanded into clinical analytics and telehealth verticals
• Partnered with engineering leaders to scope work, define dependencies, and manage resource allocation across multiple concurrent program streams Key Achievement:
• Scaled team 30 → 90 members; secured multi-year contract extensions through annual KPI delivery and client renegotiations

Program Management — Insurance Transformation

• Led end-to-end program for business rules modernization of a US Health Insurance carrier — owned roadmap, milestones, dependency register, and stakeholder reporting throughout
• Migrated underwriting logic to Sapiens Policy Administration platform; enforced regulatory and compliance standards at every delivery gate, reducing rule-change TAT by 60%
• Implemented CI/CD pipelines (Jenkins, Artifactory, SonarQube) with security vulnerability scanning; oversaw release readiness and change management for all healthcare platform deployments
• Managed cross-functional collaboration across engineering, underwriting, claims, and compliance teams; escalated blockers through structured JIRA-tracked governance processes Key Achievement
• Extended 3-month engagement into 12-month $1M program through phased delivery; scaled program team 4 → 20 engineers

Healthcare Data Engineering — Health Insurance (USA)

• Owned delivery of ETL data programs on an Operational Data Store (ODS) serving 50+ insurance web applications — managing timelines, integration dependencies, and data quality compliance
• Led re-architecture program migrating ETL to Informatica-based solution (75% migration success); designed Pub-Sub workflows for downstream health plan extracts across the enterprise
• Programme-managed Salesforce Health Cloud data migration, coordinating data extraction, system integration testing, and release validation for care management teams
• Applied KPI monitoring and post-mortem analysis to identify systemic issues; authored SOPs and process improvement documentation adopted organization-wide Key Achievement
• Led ODS managed services program — reduced ticket backlog 500 → 0 while sustaining 100+ daily SLA inflow through structured continuous improvement and resource planning