Supervisor, Sales and Contract Administration

About the role

This position involves overseeing a team dedicated to processing a high volume of sales-related administrative tasks and contracts. You will guide and support your team to ensure efficient and timely completion of their duties, focusing on process improvement and individual development.

Key facts

What you'll do

• Lead and mentor a group of 5 to 10 sales process administrators.
• Track daily tasks, incoming support requests, and team performance against service goals.
• Foster team growth and encourage the sharing of knowledge across different administrative functions.
• Collaborate with Sales Operations and other departments to remove obstacles and improve workflows.
• Identify training requirements and manage the onboarding process for new team members.
• Act as a role model for Samsara's core values, promoting them as the company expands.
• Recruit, develop, and manage an inclusive and high-achieving team.

Requirements

• A minimum of 4 years of experience in Sales Operations or a similar administrative support role.
• At least 1 year of experience in a supervisory, team lead, or project coordination capacity.
• Demonstrated strong organizational and time management capabilities.
• Fluency in both English and Spanish.
• The ability to analyze data, identify trends, and report on team performance metrics.

Nice to have

• Previous experience working with cross-functional teams or in a remote work environment.
• Familiarity with NetSuite, Zendesk, or Salesforce.
• Experience in project management.
• Exposure to coaching frameworks or leadership development programs.
• Experience supporting enterprise-level accounts or managing escalations.

Skills & tools

• Sales Operations
• Contract Administration
• Team Leadership
• Process Improvement
• Performance Monitoring
• Cross-functional Collaboration
• Onboarding and Training
• NetSuite (preferred)
• Zendesk (preferred)
• Salesforce (preferred)

Practical notes

• This role is open to candidates based in Mexico.
• Relocation assistance is not provided.
• Offers of employment are conditional upon an individual's ability to secure and maintain the legal right to work in Mexico.