Senior Program Manager

About the role

This role focuses on enhancing the customer journey within Samsara's operations. You will drive significant projects to improve how customers engage with and benefit from our products. The position requires a strategic thinker who can translate complex business needs into actionable plans.

Key facts

What you'll do

• Collaborate with Customer Success, Revenue, and Operations leaders to define, plan, and execute major initiatives that enhance customer and employee experiences.
• Facilitate alignment and drive outcomes across various departments by working with cross-functional leaders.
• Measure project success, report on achievements, and implement continuous improvement strategies for operational excellence.
• Identify and resolve operational challenges by developing scalable processes, tools, and key performance indicators.
• Uphold and promote Samsara's core values in all program activities.

Requirements

• Hold a Bachelor's degree from a four-year institution.
• Possess 6-8 years of experience in program management, customer success operations, strategy, or consulting, preferably within a high-growth SaaS or fast-paced technology consulting setting.
• Successfully launched large-scale programs that demonstrably improved customer experience and business scalability.
• Proficient in program management methodologies, with strong problem-solving and data analysis skills.
• Demonstrate clear and persuasive communication abilities, capable of influencing stakeholders at all levels, including executives.
• Exhibit diplomacy, tact, and composure when addressing issues and navigating prioritization discussions.

Nice to have

• Prior experience with B2B hardware and SaaS products.
• Hold certifications such as PMP, Agile/Scrum, or Prosci, or have completed advanced project/program management training.
• Experience working within global Operations, Customer Success, or Customer Experience teams.

Skills & tools

• Program Management
• Customer Success Operations
• Strategy
• Consulting
• Data Analysis
• Cross-functional Collaboration
• Stakeholder Management

Practical notes

• Annual on-target earnings range: $111,265 - $130,900 CAD.
• This role is open to candidates residing in Canada, excluding the metro areas of Toronto, Vancouver, Calgary, Edmonton, and Montreal.
• Offers of employment are contingent on the candidate's ability to secure and maintain the legal right to work in Canada.