Manager, Technical Program Management

About the role

This player-coach position leads the GTM Experience, Transformations & Tools team, serving as the bridge between global sales operations and the systems that support them. You will manage a team of program and technical program managers while personally driving complex, cross-functional initiatives to improve sales processes and infrastructure.

Key facts

What you'll do

• Hire, mentor, and develop a team of program and technical program managers.
• Manage the integrated Revenue Operations roadmap, including intake and prioritization for Salesforce, CPQ, CLM, billing, forecasting, and renewals.
• Partner with sales and cross-functional leadership to define project scope, business cases, and success metrics.
• Oversee the end-to-end delivery lifecycle, from requirements gathering and solution design to user acceptance testing and change management.
• Establish and track program health metrics such as first-pass yield, approval SLAs, quoting success rates, and automation coverage.
• Lead complex, ambiguous initiatives by structuring problems and mobilizing cross-functional teams.
• Communicate program status, risks, and dependencies to leadership at the AVP level and above.
• Integrate AI tools to improve documentation, requirements drafting, and analysis while maintaining responsible AI practices.

Requirements

• 6+ years of experience in Revenue Operations, Business Systems, or Technical Program Management, ideally in high-growth B2B SaaS.
• 2-3 years of formal people management experience.
• Bachelor's degree or higher, preferably in Engineering, Computer Science, Finance, Economics, or Business.
• Proven track record of managing the delivery lifecycle for sales technology improvements.
• Technical proficiency in Salesforce and Salesforce CPQ, specifically regarding pricing logic, product configuration, discount workflows, and quote templates.
• Functional knowledge of the lead-to-cash ecosystem, including CLM, renewals, billing, and forecasting.
• Experience leading cross-functional programs in matrixed environments.

Nice to have

• Experience as a Salesforce administrator or hands-on build experience.
• PMP, Agile, or Scrum certification.
• Familiarity with Six Sigma or product management practices.
• MBA or equivalent advanced degree.
• Experience with B2B hardware and SaaS products.
• Background in capacity planning, operating-model design, or roadmap-prioritization frameworks.
• Experience supporting global sales organizations across multiple time zones.

Skills & tools

• Salesforce
• Salesforce CPQ
• CLM
• Lead-to-Cash systems
• AI tooling for documentation and analysis

Practical notes

• Compensation includes base salary, variable pay, and equity.
• All offers are contingent upon the candidate maintaining the legal right to work in the specified location.
• The company provides a professional development stipend, health plans, and parental leave.