Enterprise Core Implementation Consultant

About the role

This position focuses on guiding Samsara's largest clients through the integration of our IoT solutions. You will be the primary point of contact, ensuring clients successfully adopt our technology and derive ongoing business value.

Key facts

What you'll do

• Guide enterprise clients in deploying Samsara's IoT technology for their fleet and industrial assets, ensuring they achieve value quickly.
• Develop deployment plans and roadmaps to increase product utilization.
• Monitor implementation progress, client engagement, product adoption, and overall account health.
• Conduct training sessions, demonstrate Samsara's capabilities, and resolve challenges for both executive and end-user stakeholders across various applications.
• Manage multiple client projects concurrently, collaborating internally to deliver an excellent client experience.
• Develop a deep understanding of the Samsara platform and effectively communicate its features to diverse client groups.
• Embody and promote Samsara's core values as the company expands globally.

Requirements

• A minimum of 4 years of experience in a senior customer success, account management, or strategic consulting role, with a preference for Enterprise SaaS experience.
• Demonstrated ability to manage priorities effectively and possess high emotional intelligence in a demanding, high-visibility role.
• Experience supporting or working with technical products.
• Strong problem-solving and project management abilities with a solutions-oriented approach.
• Proven consultative skills and experience with end-to-end system implementations.
• A history of building trust and communicating effectively with a broad range of stakeholders, including executives and daily software users.
• A proactive attitude, a willingness to go the extra mile, and the ability to thrive in a fast-paced, evolving environment.
• Skill in navigating customer issues with diplomacy, tact, and composure.
• A Bachelor's degree from a four-year institution.

Nice to have

• Experience serving a large and complex customer base within B2B SaaS.
• PMP Certification.

Skills & tools

• Samsara Platform
• IoT Solutions
• SaaS Implementation
• Project Management
• Customer Relationship Management
• Technical Product Demonstration
• Training Delivery
• Cross-functional Collaboration

Practical notes

• This position is open to candidates residing in the US, excluding the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
• Salary range: $88,979 - $134,590 USD annually.
• Samsara offers comprehensive total rewards, including base salary, performance-based bonuses, and equity. Benefits include professional development stipends, health plans, and parental leave.
• All offers are contingent upon the candidate's ability to secure and maintain the legal right to work in the specified location.
• Samsara utilizes Tofu for application authenticity verification.
• Be aware of potential employment scams; official communication will come from @samsara.com, @us-greenhouse-mail.io, or @mail3.guide.co. Samsara does not charge application fees.