Customer Success Manager II

About the role

This position focuses on partnering with Samsara's largest clients to ensure they gain maximum value from our Connected Operations Cloud. You will act as a trusted advisor, understanding their operational needs and guiding them on how to best utilize Samsara's solutions. This role offers a broad view of a rapidly growing company by collaborating with various internal departments.

Key facts

What you'll do

• Guide customers to enhance their operational safety, efficiency, and sustainability through our IoT platform.
• Develop collaborative success plans with clients, defining their objectives, key performance indicators, and timelines, while proactively addressing obstacles.
• Lead executive business reviews with customer decision-makers and Samsara leadership to assess past achievements and establish future goals.
• Facilitate workshops to understand customer workflows and recommend adjustments for optimal use of Samsara products.
• Gain a comprehensive understanding of the Samsara platform's capabilities to effectively communicate their benefits to diverse businesses.
• Embody and promote Samsara's core values, including customer focus, long-term thinking, a growth mindset, inclusivity, and teamwork.

Requirements

• Possess 2 to 4+ years of experience in customer success, account management, sales, or strategic consulting.
• Experience working with enterprise SaaS products is preferred.
• Demonstrate strong problem-solving abilities and a solutions-oriented approach.
• Proven ability to build rapport and communicate effectively with a range of internal and external stakeholders, including executives and product teams.
• Hold a Bachelor's degree from a four-year institution.

Nice to have

• Experience supporting large-scale business solutions for Fortune 500 companies.
• A strong inclination for taking initiative and thriving in dynamic, fast-paced environments.

Skills & tools

• Familiarity with the Samsara platform and its suite of products, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.

Practical notes

• Annual on-target earnings range from $65,598 to $88,200 USD.
• This role is open to candidates residing in the US, with exclusions for Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
• All offers are contingent upon the candidate's ability to secure and maintain the legal right to work in the specified location.
• Samsara utilizes Tofu for application authenticity verification.
• Be aware of potential employment scams; official communication will only come from @samsara.com, @us-greenhouse-mail.io, or @mail3.guide.co email addresses. Samsara does not charge application fees.