Senior Customer Success Manager

About the role

This position focuses on ensuring clients achieve maximum value from Samsara's Connected Operations Cloud. You will act as a trusted advisor, guiding customers to optimize their operations and build lasting relationships.

Key facts

What you'll do

• Partner with customers to develop strategic plans that align with their operational goals and drive business outcomes.
• Conduct regular reviews with clients to assess progress, highlight achievements, and establish future objectives.
• Educate diverse businesses on the capabilities of Samsara's platform and its application to their specific needs.
• Address and resolve customer inquiries and technical challenges to ensure a positive experience.
• Proactively identify and mitigate potential issues to prevent escalations.

Requirements

• Possess 2 to 5 years of experience in customer success, account management, or a consulting capacity, with a preference for SaaS environments.
• Demonstrate experience supporting or working with technical products.
• Hold a Bachelor's degree from an accredited four-year institution.
• Be fluent in both Spanish and English.

Nice to have

• Exhibit a strong inclination towards standardization and automation, with the capacity for strategic thinking and a commitment to high quality.
• Excel in dynamic, fast-paced, and evolving work settings.

Skills & tools

• Experience with multi-channel customer service, including strong phone etiquette and written communication skills for various digital platforms.
• Ability to manage and prioritize a workload that includes both ongoing requests and incoming customer needs.

Practical notes

• This role may require up to 15% travel to customer locations.
• Candidates must have the legal right to work in Mexico.