Lead, Accounts Receivable Operations

About the role

This position will oversee the daily functions of the invoicing team, ensuring accuracy and efficiency. You will act as a liaison between team members and management, driving operational improvements through guidance and project management. The ideal candidate is a detail-oriented problem solver who thrives in a collaborative environment and possesses strong invoicing process knowledge.

Key facts

What you'll do

• Supervise the execution of invoicing tasks to guarantee accuracy, promptness, and adherence to client agreements.
• Guide and assist team members by offering direction, help with challenges, and peer training.
• Collaborate with the manager on training new hires and existing staff, including creating and distributing process documentation.
• Help allocate team tasks and identify potential workflow issues or staffing shortages.
• Contribute to a positive team atmosphere by promoting open dialogue and ongoing development.
• Participate in team discussions, encourage involvement, and share knowledge within the group.
• Provide direct support for invoice creation and submission during busy periods or complex situations.
• Serve as a primary point of contact and expert for invoicing procedures, systems, and best practices.
• Report workflow difficulties or recurring problems to management, suggesting resolutions and improvements.
• Monitor operational performance indicators to aid in reporting and continuous enhancement efforts.
• Manage or contribute to smaller projects aimed at refining invoicing processes, automating systems, or improving team training.
• Support revenue reconciliation by reviewing invoice data for accuracy and coordinating with Finance for timely reporting.
• Facilitate clear communication and alignment between the Invoicing Operations team and other departments.

Requirements

• Bachelor's degree in Finance, Business Administration, or equivalent professional background.
• Minimum of 4 years of experience in invoicing, accounting, or financial operations.
• Practical experience submitting invoices through third-party platforms such as OpenInvoice, Cortex, ARIBA, Fieldglass, or Pro-Unlimited/Wand.
• Proficiency with NetSuite or a similar enterprise resource planning (ERP) system.
• Strong understanding of Generally Accepted Accounting Principles (GAAP).
• Excellent communication skills, both spoken and written, with the ability to explain complex information clearly.
• Advanced skills in Microsoft Excel and G-Suite applications.
• Proven ability to solve problems with a proactive and solution-focused approach.

Nice to have

• Experience in a fast-paced, high-growth, and dynamic work setting.
• Background supporting operational or system changes during mergers and acquisitions.
• Familiarity with international billing, including tax, currency, and non-U.S. regulatory compliance.
• Previous work experience in the energy, staffing, or technology sectors.
• Exposure to AI, machine learning (ML), or Robotic Process Automation (RPA) in financial operations.
• Knowledge of change management principles and experience guiding teams through transitions.

Skills & tools

• NetSuite or comparable ERP
• OpenInvoice, Cortex, ARIBA, Fieldglass, Pro-Unlimited/Wand
• Microsoft Excel
• G-Suite
• GAAP

Practical notes

• Travel: Ability to travel up to 10% of the time.
• Benefits: Includes flexible paid time off, medical, dental, and vision insurance, telehealth, 401(k) with company match, remote work support, wellness allowance, and more.
• RigUp is an equal opportunity employer committed to fostering an inclusive environment.