Renewals Specialist

About the role

Restaurant365 provides a centralized cloud platform for restaurant accounting and back-office management. This role manages the commercial renewal lifecycle, ensuring forecast accuracy and contract execution for our customer base.

Key facts

What you'll do

• Manage renewal opportunities in Salesforce CPQ starting 120 days before expiration.
• Generate renewal quotes and coordinate necessary approval workflows.
• Maintain forecast precision within a 5 percent variance.
• Execute the full renewal lifecycle for Digital/Scaled customers under 50k ARR using automation.
• Monitor usage and payment risk signals to trigger save plays for smaller accounts.
• Document contraction rationale and revenue adjustments in CRM and ERP systems.
• Collaborate with Customer Success Managers to align on pricing changes and churn accountability.
• Identify potential growth opportunities to pass to the sales team.

Requirements

• 3 to 6 plus years of experience in renewals management, sales operations, account management, or Customer Success.
• Experience with Enterprise or Mid-Market SaaS accounts.
• Proficiency in Salesforce, renewal forecasting, and subscription pricing models like ARR and multi-year uplifts.
• Professional fluency in English for written and verbal communication.
• Ability to work a hybrid schedule with three days per week onsite in Mexico City.
• Flexibility to support U.S. business hours and work on select Mexico public holidays.

Nice to have

• Experience with subscription-based or recurring revenue business models.
• Background using automation or AI-enabled tools to improve operational workflows.

Skills & tools

• Salesforce
• CPQ systems
• Intacct
• Renewal forecasting
• Contract management

Practical notes

• Benefits include major medical, dental, and vision insurance, life insurance, meal vouchers, a 30-day Christmas bonus, a saving fund, and standard law benefits.
• Employees are required to work from the office every Tuesday, Wednesday, and Thursday.