Technical Account Executive
Job description
About the role
Resend is seeking a Technical Account Executive to join our Buyer Experience Squad. This is a foundational role focused on developing and executing our sales strategies for high-value clients. You will be instrumental in shaping our go-to-market approach by testing and refining our sales processes.
Key facts
What you'll do
Engage with high-intent inbound leads from enterprise-level companies and rapidly growing businesses.
Refine and scale existing sales playbooks based on validated hypotheses and early successes.
Conduct experiments with messaging, timing, and outreach channels to establish repeatable sales motions.
Identify opportunities to expand relationships with current customers by offering higher-tier services or additional products.
Proactively manage customer accounts to prevent churn, distinguishing between natural lifecycle departures and accounts worth retaining.
Serve as the internal advocate for customer needs, relaying insights to product, marketing, and success teams.
Document all learnings and processes to contribute to the team's collective knowledge base and future playbooks.
Requirements
Demonstrated experience in building and scaling sales functions or roles from inception, operating without established playbooks.
A strong customer focus with genuine curiosity about user challenges, capable of engaging effectively with both technical infrastructure engineers and new developers.
A scientific approach to problem-solving, formulating hypotheses, conducting tests, measuring results, and iterating on strategies.
A commitment to documenting and sharing work to benefit the entire team.
Sufficient technical understanding to hold credible conversations about infrastructure, APIs, and email deliverability.
A dedication to quality and detail, applying the same care to sales processes as to product development.
Comfort with travel for conferences, prospect meetings, and team events.
Nice to have
Experience in the email infrastructure or developer tools space.
Skills & tools
Sales methodologies
CRM software
API documentation
Email deliverability concepts
Practical notes
This role is fully remote within the Americas time zones.
The first three months will focus on learning and experimentation, with flexible quota expectations.
Compensation will be commensurate with experience.
Benefits information is available upon request.
To apply, please submit your application through the designated portal.