[Remote] Senior Product Manager Workforce Management

About the role

This role focuses on enhancing and managing technology solutions for workforce management within a long-term care pharmacy setting. You will guide the evolution of products that support operational efficiency and improve the daily work experience for employees.

Key facts

What you'll do

• Oversee the setup, administration, and improvement of workforce optimization tools and related features for operational processes.
• Direct the development and integration of systems, including API work, to connect workforce management platforms with other operational software like LTC400 and specific pharmacy systems.
• Manage product capabilities designed to increase operational insight, streamline workflows, introduce automation, and support real-time decision-making.
• Administer testing environments, validation procedures, and change management for technology updates.
• Develop and maintain intake, ticketing, and support procedures using tools like SharePoint to boost scalability and user satisfaction.
• Identify and implement AI-driven solutions and automation to reduce manual effort and increase operational effectiveness.
• Collaborate with leaders in Operations, IT, Analytics, HR, and external partners to deliver workforce technology solutions.
• Track platform performance, usage, data accuracy, and key operational metrics, initiating improvements.
• Create and maintain documentation, standards, training, and support materials for successful platform adoption.

Requirements

• A Bachelor's degree in Information Systems, Engineering, Business, Workforce Management, or a related technical field.
• A minimum of 10 years of experience in Product Management, Workforce Technology, or Workforce Management Systems.
• Profound knowledge of WFM platforms and telephony systems.
• Solid understanding of workforce management operations, including forecasting, scheduling, real-time management, and reporting.
• Experience managing technology integrations and API-based solutions.
• Proven ability to work with IT, operations, and business stakeholders in cross-functional teams.
• Experience with ticketing, intake, governance, and change management processes for technology.
• Strong analytical, organizational, and problem-solving capabilities.
• Excellent communication and stakeholder management skills.

Nice to have

• A Master's degree in a relevant field.
• Previous experience in pharmacy or healthcare operations.
• Exposure to predictive analytics, automation, or AI-assisted workforce tools.
• Experience supporting workforce technology implementations or platform administration.

Skills & tools

• Workforce Management Platforms
• Telephony Systems
• API Integrations
• SharePoint
• AI-enabled solutions
• Predictive Analytics

Practical notes

• Benefits include medical, dental, vision insurance, Health Savings & Flexible Spending Accounts (with up to $5,000 for childcare), tuition discounts and reimbursement, 401(k), paid time off, and pet insurance.
• The company is a large institutional pharmacy provider headquartered in Louisville, Kentucky, founded in 2000. It has 5001-10000 employees.