IT Associate I
Relativity SpaceUSA2d ago
remotecurated-jd
Job description
IT Associate I at Relativity Space.
About the role
Join our Service Desk team in Long Beach to support the technical infrastructure behind our Terran R rocket program. You will act as a primary point of contact for our engineering and operations staff, managing hardware, software, and system access in a fast-paced environment.
Key facts
What you'll do
- Resolve incoming support tickets related to desktop hardware, user experience, and system performance.
- Perform installation, configuration, and maintenance of endpoint devices and infrastructure.
- Document technical solutions to minimize recurring issues and improve efficiency.
- Work alongside Systems Administrators and Engineers to maintain launch systems and network resources.
- Identify and implement process improvements for standard IT operations.
Requirements
- Demonstrated ability to provide high-quality customer service while managing competing priorities.
- Proficiency in hardware repair, network management, and technical systems troubleshooting.
- Experience with imaging, deploying, and supporting desktop and mobile operating systems.
- Familiarity with user access controls and endpoint security.
- Experience managing M365 or Gsuite in an enterprise setting.
Nice to have
- 2+ years of experience in IT Support.
- Proficiency with Linux, Mac, iOS, and Android.
- Basic knowledge of cloud administration.
- Experience with SCCM, MDM, imaging tools, ServiceNow, or backup systems.
- Administrative experience with Atlassian products including Jira, Confluence, Bitbucket, and Bamboo.
- Prior experience in the aerospace industry or working with ITAR/NIST compliance.
Skills & tools
- Desktop OS support
- Hardware/Network troubleshooting
- M365 / Gsuite
- Enterprise IT operations
Practical notes
Relativity Space provides a comprehensive benefits package including equity, paid time off, sick leave, parental leave, and an annual learning and development stipend. Candidates requiring reasonable accommodations for the application process may contact accommodations@relativityspace.com. Unsolicited resumes from recruitment agencies will not be accepted.