Mortgage Support Specialist

About the role

This role focuses on ensuring our internal technology runs smoothly and our team has the support they need. You will be the primary point of contact for technical issues, managing systems, and improving our daily operations through automation.

Key facts

What you'll do

• Resolve hardware, software, and network problems for remote employees.
• Manage and configure internal IT systems and applications.
• Handle the technical aspects of employee onboarding and offboarding, including account setup and access.
• Develop and implement automated workflows to streamline team processes.
• Provide administrative assistance for internal databases and platforms.
• Offer clear and helpful technical assistance through various communication channels.

Requirements

• A minimum of 3 years of experience in IT helpdesk, technical support, or systems administration.
• Must be able to work during East Coast (EST) business hours.
• Demonstrated ability to troubleshoot technical issues across different operating systems and cloud-based software.
• Experience building automated workflows using tools like Zapier or Make.
• Familiarity with CRM systems.
• Strong written and verbal communication skills, with the ability to explain technical topics simply.
• Highly organized and capable of working independently in a remote setting.

Nice to have

• Direct experience with Salesforce or Go High Level CRM.

Skills & tools

• CRM systems
• Workflow automation tools (e.g., Zapier, Make)
• SaaS environments

Practical notes

• This is a remote position.
• Must align with East Coast (EST) working hours.