Account Coordinator

About the role

Read AI is looking for an organized professional to join our Client Success team. You will handle daily support requests and help our users maximize the value of our meeting and messaging intelligence platform.

Key facts

What you'll do

• Manage incoming support inquiries via Zendesk and email to ensure quick resolution for our users.
• Lead live troubleshooting sessions for enterprise clients and manage onboarding for smaller accounts.
• Oversee a portfolio of Tier 2 and Tier 3 client accounts.
• Create usage reports, analytics summaries, and renewal paperwork for the leadership team.
• Partner with the Product department to write support guides and record feature demonstration videos.
• Coordinate internal team projects to ensure deadlines are met.
• Propose updates to existing workflows to increase overall support efficiency.

Requirements

• 1 to 3 years of professional experience in help desk, customer support, or coordination roles, ideally within a SaaS company.
• Bachelor degree in Communications, Business, or a related field.
• Ability to work from our Seattle office three days per week.
• Strong multitasking skills and a high level of attention to detail.
• Ability to work both independently and collaboratively in a high-speed environment.

Skills & tools

• Zendesk or comparable customer service software
• MS Office Suite
• Professional verbal and written communication
• Technical industry knowledge and market trend awareness

Practical notes

Actual salary offers are determined based on individual competencies, skills, and qualifications.