Senior Director, Strategic Accounts

About the role

Rain is looking for an experienced account manager to oversee our most important client relationships. This role focuses on top-tier accounts that are crucial for revenue and reputation, requiring a highly personalized service approach. You will manage these key accounts from start to finish, driving growth and ensuring Rain is an exceptional partner.

Key facts

What you'll do

• Integrate directly into our most important client accounts immediately.
• Manage high-level relationships with key leaders at partner organizations and within Rain.
• Quickly resolve cross-functional issues by collaborating with internal teams to meet and exceed customer needs.
• Increase revenue and strengthen partnerships by finding new use cases, upsell/cross-sell opportunities, and leading renewals and expansions.
• Provide data-driven insights to improve user experience and ensure clients maximize Rain's products.
• Establish the operational rhythm for enterprise account management, including weekly health reviews and escalation management.
• Develop the framework for dedicated enterprise servicing and relationship management at Rain.
• Act as the primary internal advocate for top accounts, ensuring their needs influence our priorities and development.

Requirements

• 8+ years in account management, customer success, or strategic partnerships within fintech, payments, or crypto.
• Proven history of managing senior, executive-level client relationships, beyond daily operations.
• Experience negotiating and managing complex commercial relationships involving legal, compliance, operational, technical, and executive stakeholders.
• Comfortable working independently without a large team initially, driven by impact.
• Ability to navigate escalations requiring involvement from engineering, product, or compliance, effectively coordinating and holding teams accountable.
• Experience in senior roles at both large enterprises and startups/scale-ups, demonstrating skill in process improvement, building scalable solutions, and thriving in fast-paced environments.

Nice to have

• Experience establishing a new team or function from scratch.
• Deep understanding of stablecoins, cross-border payments infrastructure, and card issuing ecosystems.
• Existing professional network across fintech, banking, payments, stablecoin, or broader financial infrastructure.

Skills & tools

• Account Management
• Customer Success
• Strategic Partnerships
• Negotiation
• Relationship Management
• Escalation Management
• Fintech
• Payments
• Crypto
• Stablecoins

Practical notes

• Unlimited time off with a 10-day minimum required.
• Flexible workplace with options for remote or office work, including a stipend for home office setup.
• Comprehensive health, dental, and vision plans for US employees and dependents, plus 100% company-subsidized life insurance.
• 401(k) with a 4% company match.
• Equity option plan for all employees.
• Monthly stipend for health and wellness expenses.
• Regular team and company offsites, both domestic and international.