Associate - Operations

About the role

As an Associate in Operations at Quantanite, you will play a crucial role in supporting the operational functions of our organization. This position is designed for individuals who are eager to learn and grow within a dynamic environment. You will be involved in various tasks that ensure the smooth running of our operations, contributing to our mission of delivering exceptional service to our clients. This is a temporary role based in Dhaka, where you will collaborate closely with team members to enhance efficiency and productivity.

Key facts

What you'll do

• Assist in the daily operations of the organization, ensuring that all processes run smoothly and efficiently.
• Collaborate with team members to identify areas for improvement within operational workflows and suggest actionable solutions.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of operational strategies and report findings to management.
• Support the onboarding process for new employees, ensuring they have the necessary resources and training to succeed in their roles.
• Maintain accurate records of operational activities, including inventory management, resource allocation, and project timelines.
• Engage with clients to gather feedback on services provided, helping to enhance customer satisfaction and retention.
• Participate in team meetings to discuss ongoing projects, share insights, and contribute to strategic planning efforts.
• Assist in the preparation of operational reports and presentations for stakeholders, highlighting achievements and areas for growth.
• Work closely with cross-functional teams to ensure alignment on project goals and deliverables.
• Help to develop and implement standard operating procedures (SOPs) that streamline operations and improve overall efficiency.
• Address any operational challenges that arise, providing timely solutions to minimize disruptions.
• Stay updated on industry trends and best practices to ensure that Quantanite remains competitive in the market.

Requirements

• A bachelor's degree in business administration, operations management, or a related field.
• At least 1-2 years of experience in an operations or administrative role, preferably in a fast-paced environment.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication skills, both written and verbal, to effectively interact with team members and clients.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with project management tools.
• Ability to work independently as well as collaboratively in a team setting.
• Strong organizational skills with a keen attention to detail.
• A proactive attitude and a willingness to take initiative in problem-solving.
• Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.

Nice to have

• Experience in the tech or outsourcing industry is a plus.
• Familiarity with data analysis software or tools, such as Tableau or Google Analytics.
• Previous experience in customer service or client-facing roles.
• Knowledge of Lean or Six Sigma methodologies is advantageous.
• Fluency in additional languages can be beneficial for client interactions.

Skills & tools

• Proficient in data entry and management.
• Strong understanding of operational processes and best practices.
• Familiarity with CRM systems and project management software.
• Ability to use data visualization tools to present findings effectively.
• Competence in conducting market research and competitor analysis.

Practical notes

• This position is based in Dhaka, and candidates must have the legal right to work in Bangladesh.
• The role is temporary, with the potential for extension based on performance and business needs.
• Interested applicants should apply through the provided link: [Quantanite Careers](https://quantanite.bamboohr.com/careers/527).
• Candidates may be required to undergo a background check as part of the hiring process.
• The work environment is collaborative, and team members are encouraged to share ideas and contribute to a positive workplace culture.

Join Quantanite as an Associate in Operations and become part of a team that values innovation, efficiency, and excellence. Your contributions will directly impact our operational success and help us achieve our goals. We look forward to receiving your application!