Principal Technical Success Manager

About the role

This role focuses on guiding clients through the full lifecycle of the Qualtrics platform to ensure they achieve their business objectives. You will act as a technical advisor, managing complex configurations and fostering long-term relationships to drive product adoption.

Key facts

What you'll do

• Configure front-end elements including dashboards, surveys, and automated workflows.
• Analyze customer usage data to provide actionable recommendations and strategic insights.
• Act as the primary technical point of contact for complex escalations and platform troubleshooting.
• Lead product demonstrations and proof of concepts to encourage feature adoption.
• Partner with internal Sales and Services teams to execute account strategies.
• Travel on-site to meet with customers as required.
• Manage multiple client projects simultaneously while maintaining high service standards.

Requirements

• Bachelor degree from a competitive university.
• Minimum 5 years of experience in technical, consulting, or client-facing positions.
• Proven ability to explain technical concepts to non-technical stakeholders.
• Experience with software, front-end development, and API navigation.
• Ability to manage multiple projects in a fast-paced environment.

Skills & tools

• Qualtrics platform expertise
• Front-end configuration
• API navigation
• Data analysis
• Technical troubleshooting

Practical notes

• Benefits include medical, dental, vision, and life insurance for employees and their families.
• Compensation includes the Qualtrics Experience Program, providing JPY 185,000 for an experience of your choosing after one year of tenure.
• Time off package includes 20 days of PTO, 5 personal days, and 10 sick days, totaling 35 days.
• Office perks include free lunches, snacks, drinks, and regular team social events.