Senior Manager, Product Management

About the role

You will lead the Locations product team within our Customer Experience division, focusing on frontline business solutions for retail, hospitality, and quick-service restaurant sectors. This position requires a strategic leader to manage product vision, mentor a high-performing team, and drive the expansion of our location-based intelligence tools.

Key facts

What you'll do

• Direct the product strategy for the Location CX suite, covering social listening, online reputation management, and location-level insight engines.
• Mentor and coach a team of product managers and scientists, establishing clear performance outcomes and growth paths.
• Integrate AI into the product development lifecycle, utilizing code-based prototyping and AI-driven research synthesis to accelerate delivery.
• Act as the primary product champion, presenting strategy and metrics to executive leadership.
• Collaborate with platform, legal, and go-to-market teams to ensure alignment and effective trade-off decision-making.

Requirements

• 10+ years of total experience in product management.
• 3+ years of direct experience managing, coaching, and developing other product managers.
• Proven track record of executing product strategy from inception to market.
• Experience managing organizational change and scaling products from 1 to N.
• Ability to work in a hybrid model, with in-office attendance required on Mondays, Thursdays, and one additional day determined by leadership.

Skills & tools

• Product-led growth methodologies
• AI-integrated development workflows
• Statistical analysis for customer experience
• Cross-functional stakeholder management

Practical notes

• Benefits include medical, dental, vision, life and disability insurance, 401(k) with match, paid time off, mental health support, and a $1,800 annual experience bonus.
• The team is distributed across Reston, Seattle, and Krakow, requiring timezone flexibility.
• Qualtrics is an equal opportunity employer and provides reasonable accommodations for individuals with disabilities during the application and interview process.