Distributor Account Manager

About the role

This position focuses on cultivating strong, strategic connections with Provi's key partners, specifically alcohol distributors nationwide. You will guide these partners in realizing the full potential of Provi, encouraging product use, educating their sales teams, and collaborating with their leadership to enhance operational efficiency and achieve better business results.

Key facts

What you'll do

• Develop and maintain deep relationships with major distributor clients, engaging with their senior management and executive teams, as well as sales managers and representatives, to understand their objectives and identify ways to increase Provi adoption.
• Lead the onboarding process, conduct product training, facilitate business reviews, and engage in strategic planning discussions with distributor contacts.
• Promote the use of Provi's offerings through education, sharing best practices, and ongoing account support.
• Discover opportunities to broaden product application and introduce additional Provi solutions that match client requirements.
• Manage contract renewals for large distributor clients, negotiating pricing and terms to ensure mutual benefit and secure long-term agreements that foster shared growth.
• Proactively manage and resolve any client issues, working with internal teams to ensure prompt and effective solutions.
• Monitor the health of client accounts, anticipate potential challenges, and coordinate internal resources to address customer concerns.
• Collaborate with Product, Customer Support, Sales, and other internal departments to represent distributor needs and improve the overall client experience.

Requirements

• Possess 3-5+ years of experience in account management, customer success, client services, sales, or a similar client-facing role.
• Proven ability to manage a portfolio of clients and build lasting professional relationships, with enterprise or strategic account experience being an advantage.
• Demonstrate a capacity for strategic ownership, influencing stakeholders across various organizational levels with sound judgment and independence in managing significant partnerships.
• Exhibit executive presence, communicating clearly and confidently both verbally and in writing with senior leaders and C-suite executives, including experience leading client presentations, training sessions, or business reviews.
• Show aptitude for understanding Provi's integrations and translating technical details into actionable advice.
• Possess the ability to drive consensus and lead initiatives internally and externally without direct authority.
• Function as a trusted partner, building credibility, addressing objections, and increasing Provi's strategic value within client organizations.
• Be comfortable using CRM systems, with Salesforce being preferred, and customer success platforms.
• Be willing to travel as required to support distributor partners.

Nice to have

• Experience within the beverage alcohol industry.
• Familiarity with distributor operations, supplier dynamics, or the three-tier system.

Skills & tools

• CRM platforms (Salesforce preferred)
• Customer success tools

Practical notes

• Travel required as needed.