Project Manager

About the role

Protolabs is seeking a professional to join our digital manufacturing team in Maple Plain. You will manage account portfolios and ensure high-quality service delivery by coordinating across internal departments and external stakeholders.

Key facts

What you'll do

• Manage a portfolio of accounts by building relationships with buyers, engineers, and supply chain partners.
• Track active orders and coordinate with quality, logistics, and operations teams to hit service level agreements.
• Identify and mitigate risks to prevent customer service obstacles.
• Collaborate with account owners to support client meetings and monitor project trends.
• Create process documentation and contribute to continuous improvement projects.
• Resolve customer quality concerns and nonconformance issues.
• Oversee project plans, timelines, and deliverables.

Requirements

• 2 to 5 years of experience in B2B account management, inside sales, or customer success within a fast-paced environment.
• Background in technical services or manufacturing.
• Proficiency in project management methodologies and techniques.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and think strategically.
• Capability to build relationships with internal and external partners.

Nice to have

• BA or BS degree or equivalent work experience.
• Knowledge of digital manufacturing, industrial supply chains, CNC, injection molding, sheet metal, or 3D printing.
• Experience with Salesforce, HubSpot, or Freshdesk.

Skills & tools

• Project management software
• Salesforce
• HubSpot
• Freshdesk
• CRM and account management systems

Practical notes

• This role is restricted to U.S. Citizens, lawful permanent residents, or individuals with refugee or asylee status due to ITAR compliance. Temporary visa holders are not eligible.
• Compensation includes a competitive salary and an annual bonus.
• Benefits include health insurance, dental, vision, 401k with immediate vesting, paid caregiver leave, 3 weeks of PTO, and an employee stock purchase program.
• Physical requirements include the ability to lift up to 25 pounds and occasional exposure to manufacturing environments.