Order Processing Specialist

About the role

Protective is looking for an Order Processing Specialist to manage inbound order dispatching and inventory tracking at our Strongsville facility. You will support our logistics operations by maintaining accurate records, coordinating with vendors, and ensuring our shipping processes run efficiently.

Key facts

What you'll do

• Dispatch incoming orders to production using the Live Sheet system.
• Generate purchase orders and sales orders while managing inventory levels.
• Perform daily, weekly, and monthly cycle counts and reconcile inventory data.
• Receive stock items via Intacct and close supply order notes in Vander.
• Coordinate with the Shipping Specialist to track outbound shipments and provide backup coverage.
• Handle internal office supply orders and maintain proper invoicing for all outgoing items.
• Communicate status updates to vendors and internal teams via email, Teams, and face-to-face interactions.
• Unload and organize incoming deliveries within the shipping department.

Requirements

• High School diploma or equivalent.
• Proficiency in Microsoft Office and general computer tasks.
• Ability to lift up to 50 pounds and stand for extended periods.
• Capacity to work in a shipping environment, including time spent outdoors in various weather conditions.
• Flexibility to work outside standard hours, including weekends, on short notice.
• Strong organizational skills with the ability to handle multiple priorities simultaneously.

Nice to have

• Prior experience or familiarity with shipping and inventory control workflows.
• Strong verbal and written communication skills.
• Ability to provide high-quality customer service and maintain confidentiality.

Skills & tools

• Microsoft Office
• Intacct
• Vander
• Live Sheet
• Inventory tracking software

Practical notes

• Schedule: Monday to Friday, 8:30am to 5:30pm EST.
• Training: First 3 weeks are Monday to Friday, 9:00am to 6:00pm EST.
• Benefits: Includes health, dental, and vision insurance, mental health support, 401(k) with company match, pension plan, paid time off, parental leave, and short-term disability.
• Rewards: Employees can participate in ProHealth Rewards to earn cash for wellbeing activities.
• Accommodations: If you require assistance due to a disability during the hiring process, contact eric.hess@protective.com.