Business Systems Analyst

About the role

Protective is seeking a professional to bridge the gap between business needs and technical execution. You will play a vital role in identifying system improvements and ensuring our digital solutions effectively support our customers.

Key facts

What you'll do

• Evaluate business challenges and recommend technical paths for project investments.
• Collaborate with stakeholders to define requirements, user stories, and acceptance criteria.
• Create UI mockups to guide development teams.
• Document system enhancements using process maps and workflow diagrams.
• Participate in agile sessions to review technical specifications and project dependencies.
• Design regression test plans to ensure system stability during deployments.
• Provide level 3 support for complex software defects and system issues.
• Lead end-user training and develop procedure documentation for new functionality.
• Manage project lifecycles using tracking databases and provide status updates.

Requirements

• 1 to 2 years of relevant technical or professional experience.
• A Bachelor degree in Management Information Systems or a related computer field may substitute for 3 years of experience.
• Proficiency in functional specifications, use cases, activity diagrams, and storyboarding.
• Foundational knowledge of database design, system architecture, and application programming.
• Experience analyzing web-based services and applications.
• Strong verbal and written communication skills with the ability to facilitate meetings and negotiate requirements.
• Capability to handle multiple priorities and resolve conflicts under pressure.

Nice to have

• Experience with SQL, HTML, and XML.
• A proactive leadership approach.

Skills & tools

• SQL
• HTML
• XML
• Agile methodologies
• Project tracking software
• Workflow diagramming tools

Practical notes

• Benefits include health, dental, and vision insurance, mental health support, and an employee assistance program.
• Financial wellbeing offerings include a pension plan, 401(k) with company match, and contributions to healthcare accounts.
• Paid time off includes parental leave, short-term disability, and a cultural observance day.
• Employees can participate in ProHealth Rewards to earn cash for wellbeing activities.
• Applicants requiring disability accommodations for the recruitment process should contact eric.hess@protective.com.
• Protective is an equal opportunity employer.