Senior Business Systems Analyst

About the role

This role contributes to Protective's mission of safeguarding millions of lives by ensuring our systems effectively support business needs. You will be instrumental in translating complex requirements into functional solutions that provide peace of mind to our customers.

Key facts

What you'll do

• Work with stakeholders to understand their needs and document them as detailed functional requirements.
• Partner with development teams to transform these requirements into technical designs and solutions.
• Build strong relationships with business units to address enhancement requests and system issues.
• Investigate new technologies to identify opportunities for process improvements.
• Validate user stories and confirm they meet all acceptance criteria, which may involve data analysis.
• Operate within an agile framework, adhering to sprint commitments and release timelines.
• Assist in defining the scope and objectives for system projects, evaluating feasibility and estimates.
• Manage and update critical system data elements and configurable applications, including rules and tables.
• Create user documentation and provide training on new or modified system functionalities.
• Guide and train team members on technology, best practices, and standards.

Requirements

• Bachelor's degree in a technical or business field, or equivalent professional experience.
• A minimum of 5 years of experience as a Business Systems Analyst or in a similar capacity.
• Demonstrated experience working with business units to define needs, conduct analysis, and document the impact of changes.
• Proven ability to collaborate with internal IT teams to design application solutions that align with customer needs and IT standards.
• Aptitude for learning new skills through research and persistence.
• Adaptability to a dynamic work environment and ability to perform under deadlines.
• Capacity to support multiple IT teams and projects concurrently.
• Ability to think creatively to propose innovative solutions.
• Self-motivated with the ability to initiate research and outreach to resolve issues.
• Strong interpersonal skills, including teamwork, facilitation, and cross-departmental collaboration.
• Proven complex problem-solving and analytical thinking skills, with a logical and systematic approach.
• Excellent written and verbal communication abilities.
• Willingness and capability to support change management efforts.
• Experience in mentoring others.

Nice to have

• Experience with Agile methodologies and transforming complex challenges into user stories.
• Familiarity with SQL, C#, or JavaScript.
• Working knowledge of Microsoft Dynamics, Power Apps, NICE/Amelia, OpenText, Solimar, CMOD, Hyland OnBase, or Microsoft Power BI.
• Understanding of moderately complex data structures and database schemas.

Skills & tools

• SQL
• C#
• JavaScript
• Microsoft Dynamics
• Power Apps
• NICE/Amelia
• OpenText
• Solimar
• CMOD
• Hyland OnBase
• Microsoft Power BI

Practical notes

Protective offers a comprehensive benefits package designed to support employee wellbeing, including health, dental, and vision insurance, mental health benefits, an employee assistance program, and various paid time away benefits. Financial wellbeing is supported through contributions to healthcare accounts, a pension plan, and a 401(k) with company matching. Employees can also participate in the ProHealth Rewards program. Eligibility for certain benefits may vary by position.

Accommodations for applicants with disabilities can be requested by emailing eric.hess@protective.com. This email is for accommodation requests only.