Associate II, Training

About the role

This position involves creating and delivering training programs that help employees improve their skills and perform well. You will collaborate with business leaders to determine training needs and enhance the learning experience. The work focuses on preparing employees for their roles and ongoing development.

Key facts

What you'll do

• Create and deliver onboarding, skill-building, and performance improvement programs for new and current employees.
• Assess learning needs and collaborate with stakeholders to address performance gaps with appropriate learning solutions.
• Produce and maintain various training materials, including job aids, knowledge resources, facilitator guides, and e-learning content.
• Evaluate the effectiveness of training and suggest improvements based on performance data and feedback.
• Utilize learning technologies and AI tools to improve content creation, engagement, and training results.
• Implement new learning strategies to support a distributed workforce.
• Document training plans and recommendations to ensure solutions are scalable and sustainable.

Requirements

• Bachelor's degree or equivalent professional experience.
• 3 to 5 years of experience in learning and development, training, instructional design, or performance readiness.
• Experience designing learning, onboarding, coaching, or performance improvement solutions based on adult learning principles.
• Experience creating and leading instructor-led, virtual, blended, or self-paced training.
• Proficiency with Microsoft 365 tools, including Teams, SharePoint, PowerPoint, and Word.
• Ability to work independently and as part of a team while managing multiple tasks.
• Strong written and verbal communication skills.
• Willingness to travel overnight up to 10%.

Nice to have

• Experience with Articulate 360 or similar authoring tools.
• Experience supporting contact center, operations, claims, or financial services environments.
• Exposure to Microsoft Power Platform (Power Apps, Power Automate, Power BI) or similar workflow automation tools.
• Experience with AI-powered learning or content development tools.

Skills & tools

• Microsoft 365 (Teams, PowerPoint, SharePoint, Word)
• Adult learning principles
• Facilitation and presentation skills
• Analytical and problem-solving skills
• Articulate 360 (preferred)
• LMS platforms (preferred)
• Microsoft Power Platform (preferred)
• AI-enabled learning tools (preferred)

Practical notes

Protective offers comprehensive benefits including health, dental, and vision insurance, mental health support, and an employee assistance program. Paid time off, parental leave, short-term disability, and a cultural observance day are provided for work/life balance. Financial benefits include contributions to healthcare accounts, a pension plan, and a 401(k) with company matching. Employees can also earn cash rewards through the ProHealth Rewards program. For disability accommodations during the application process, email eric.hess@protective.com.