Account Development Representative

About the role

Field Engineering teams in Boston organize customer work into clearly owned projects. Professionals operating in this space set priorities, share progress, and request early support to advance customer initiatives effectively. This environment places significant weight on written communication because decisions are often recorded and revisited for future reference. The successful professional in this track develops habits of taking detailed notes, keeping commitments, and ensuring consistent written updates. Individuals who make their work easy to review and build upon are highly valued by the team. You will own the execution and documentation of customer engineering engagements in a B2B context. This role requires a proactive stance in shaping project scope and ensuring alignment with stated objectives.

Key facts

What you'll do

Planning defines scope and success criteria with written documentation for customer engineering engagements. You will structure work across planning, building, and shipping phases so that stated objectives for customer initiatives advance in a measurable way. Progress is tracked and recorded so that decisions remain revisitable and support ongoing customer projects over time. Documentation serves as the foundation for review and future project reference, ensuring continuity. You will own the communication of project status to align stakeholders and maintain clarity. Teams rely on professionals who clarify requirements and confirm understanding through written records. You will facilitate the creation of clearly owned projects within the Field Engineering organization. This involves coordinating inputs and ensuring that each engagement has a defined path to completion. You will support the visibility of work by making outcomes easy to track and evaluate.

Requirements

The posting states a bachelor's degree requirement. A degree is required for this role. Candidates operate within customer engineering engagements in a B2B context. You must be able to demonstrate eligibility based on the stated educational criteria. This position is not open to candidates who do not meet the degree requirement as outlined. The role involves direct engagement with customer engineering initiatives that require a foundational level of academic preparation. You will be expected to operate independently within projects that have defined success criteria. Professional judgment and written communication are hard requirements for success in this position. The ability to document decisions and processes is a non-negotiable aspect of the work.

Practical notes

Typical interview steps

Interviews in this field typically test judgment, communication, and fit as much as technical skill. Be ready to describe a challenge you faced, what you did, and what you learned. Most companies value honest answers over polished ones. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Good to know

Writing supports review and future project reference in this field. Decisions in this work are often recorded and revisited over time. Clear documentation helps teams build on earlier work and ensures that progress is not lost. This role relies on the ability to translate complex information into structured written formats. The ability to maintain organized records is a key factor in long-term success. Professionals in this capacity must ensure that all project documentation is current and accessible.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation and a genuine interest in the role. These questions help you evaluate if the environment aligns with your career goals.

Career growth

Career growth comes from taking on harder problems and making your work visible. Look for opportunities to own outcomes, mentor others, and learn the business beyond your team. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes. Demonstrating impact through documentation and project completion is how professionals advance in this track. Visibility of your contributions plays a critical role in securing future opportunities within the organization.

About the company

Postman is the world's leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration - enabling users to create better APIs, faster.