(US) Customer Operations Launch Manager

About the role

The role acts as the customer operations liaison that manages multiple market-ready healthcare solution and service launches. It leads projects from early access pilots through commercial availability while coordinating with product leaders.

Data roles turn raw information into decisions. Analysts query databases and build dashboards. Data scientists build models that predict outcomes. Data engineers build the pipelines that move and store data. All three work closely with business teams and need a mix of statistics, coding, and communication. Nearly every modern company runs on data teams, from startups to banks. A strong portfolio of past analyses matters more than degrees in many hiring decisions.

Key facts

What you'll do

Customer operations teams design and implement launch strategies, aligning cross-functional activities to bring healthcare solutions to market. These efforts guide programs from pilot phases to full commercial availability, improving customer time-to-value and company time-to-revenue. The role leverages SaaS new product introduction experience to coordinate schedules, resources, and dependencies across teams. Project management skills and business acumen translate ambiguous requirements into clear plans, enabling effective partnerships with product leaders. Organization skills track progress, manage timelines, and communicate outcomes to stakeholders across customer operations.

Requirements

The posting states a bachelor's degree requirement. A degree is required for this role to ensure foundational knowledge in relevant fields. Candidates must manage cross-functional teams without direct authority, using influence and clear communication. Experience with SaaS new product introduction helps navigate complex launch environments and stakeholder expectations. Strong organization skills are necessary to handle competing priorities and meet defined launch milestones.

Practical notes

The position is covered for a maternity leave from August 2026 to August 2027. Hybrid arrangements require residence within commutable distance and participation in weekly or bi-weekly team events. Typical interview steps

Data interviews commonly include a SQL or coding exercise, a statistics question, and a case study. Candidates may be asked to design a metric, interpret an experiment, or build a small model. Some companies give a take-home analysis. Expect questions about past projects and the business impact of your work. Interviewers often evaluate how you communicate uncertainty and business impact, not only the math. Bringing a clean write-up of a past analysis to the interview is well received.

Good to know

Roles in customer operations launch management focus on coordinating timelines, stakeholders, and deliverables across functions. Professionals use SaaS experience and project management methods to guide products from testing to market. Communication tools and collaboration platforms support planning, tracking, and reporting in distributed environments. General AI literacy helps teams explore new ways to enhance productivity and decision-making. This role operates within a health tech environment that values flexible work and career development.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Data careers grow toward senior analyst, staff data scientist, or data engineering lead. Many professionals specialize in machine learning, analytics, or infrastructure. Cross-functional work with product and engineering teams becomes more important at senior levels. The field changes quickly, so continuous learning is part of the job. Professionals who can translate numbers into decisions tend to advance fastest.

About the company

, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. Travel to Office expectations For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office.