(Canada) Manager, Professional Services

About the role

This leadership position oversees a remote team of Clinical and Pharmacy Implementation Consultants focused on delivering software solutions within the Long-Term and Post-Acute Care market. You will drive operational excellence and team development while ensuring high-quality service delivery for customers across Canada and the United States.

Key facts

What you'll do

• Lead, mentor, and evaluate a diverse, high-performing consulting team.
• Manage service delivery to ensure customer satisfaction and project success.
• Collaborate with internal departments including sales, product, and project management to drive growth and product adoption.
• Optimize team workflows and implement process improvements to increase efficiency.
• Partner with the Pre-Sales team to develop statements of work, pricing, and formal proposals.
• Monitor resource availability and manage team performance against strategic objectives.
• Maintain expertise in clinical and pharmacy software solutions and industry trends.

Requirements

• Undergraduate degree or equivalent professional experience.
• Management experience within an enterprise software or SaaS environment.
• Background in customer-facing roles such as consulting or professional services.
• Experience managing remote teams, including staffing, training, and performance oversight.
• Proficiency in change management and adapting to shifting strategic goals.
• Ability to travel up to 50% for client visits and leadership meetings.
• Strong project management and problem-solving skills in fast-paced settings.
• Experience with large-scale proposal development, including RFI, RFQ, and RFP processes.
• Proven track record of delivering enterprise-level projects.

Nice to have

• Knowledge of PointClickCare clinical or pharmacy solutions.
• Experience in the Long-Term and Post-Acute Care (LTPAC) sector.
• Experience with EHR implementation.

Practical notes

• This is a remote role, but you must reside within a commutable distance to the Mississauga office for periodic team events and meetings.
• Benefits include retirement plan matching, flexible paid time off, wellness programs, and parental leave, effective from day one.
• PointClickCare utilizes AI tools for candidate screening and assessment.
• All employees must adhere to company information security policies.
• Accommodations are available for candidates upon request.