Sr Application Engineer

About the role

PointClickCare is seeking a Senior Application Engineer specializing in Salesforce Agentforce AI to join our team. In this role, you will architect and deliver state-of-the-art AI agents and automations that transform system workflows and drive operational excellence. You will harness AI as a catalyst for creativity, productivity, and thoughtful decision-making within our human-first, accelerated healthcare future. This position offers dedicated time for professional development and certifications as you create AI Agents using Agentforce and other cutting-edge AI tools. By integrating AI tools into daily workflows, you will enhance collaboration, improve outcomes, and maximize impact across the organization. You will be empowered to experiment, prototype, and deliver solutions that directly shape the future of our technology landscape and patient care.

Key facts

What you'll do

• Work at the forefront of AI-driven Salesforce solutions and build AI Agents using Agentforce, and other AI platforms like Microsoft Studio for CoPilot Agents.
• Pioneer intelligent automations in enterprise environments using IPA tools like Power Automate, Alteryx, and others to streamline complex workflows.
• Build test automations to improve QA efficiencies in QA for Salesforce and other applications, ensuring robust quality assurance.
• Collaborate with product designers, end-users, and other team members to refine and understand outcomes and AI use cases through iterative feedback.
• Collaborate with other team members to brainstorm ideas for prototyping to test and solution for use cases identified and prioritized by stakeholders.
• Execute standard to complex tasks in the application development life cycle using languages like Apex, JavaScript, Python, and other relevant programming languages.
• Develop technical documentation that is clear, concise, and accessible to both technical and non-technical stakeholders.
• Be part of our DevOps maintenance crew and peer review builds developed by other team members and vendors to ensure code quality and best practices.
• Provide training and consultation related to the systems and processes developed by the team to our business partners and support units.
• Support both transformational projects, high priority enhancements and resolve standard to high complexity incidents to quickly deliver value to the business.
• Engage in continuous learning to stay current with the latest AI technologies, tools, and methodologies relevant to Salesforce and enterprise automation.
• Contribute to the improvement of development processes and methodologies to enhance team productivity and solution quality.
• Participate in agile ceremonies and contribute to sprint planning, stand-ups, and retrospectives to ensure alignment with team goals.
• Act as a technical resource for troubleshooting and resolving issues that arise in production or during the development phase.

Requirements

• 8+ years of hands-on experience designing, developing, and maintaining configuration and custom applications that integrate with Salesforce or other connected apps.
• Over 5 years of experience and knowledge designing, developing, and maintaining configuration and custom applications that integrate with Salesforce or other connected apps.
• Proven experience building Agentforce AI Agents and working with AI agent development frameworks.
• Hands-on experience with intelligent process automation tools such as Power Automate, Alteryx, or similar IPA platforms.
• Strong proficiency in programming languages such as Apex, JavaScript, Python, or other languages relevant to enterprise applications.
• Experience with DevOps practices and contributing to peer reviews of codebases developed by team members and vendors.
• Ability to develop technical documentation that effectively communicates solutions to diverse audiences.
• Demonstrated ability to work autonomously in a fast-paced, collaborative, and deadline-driven environment.
• Understanding of healthcare data ecosystems and the unique challenges faced by provider organizations.
• Willingness to travel to office locations in Mississauga and/or Salt Lake City for onboarding, team events, and meetings as required for remote roles.
• Commitment to continuous learning and professional development, including pursuing relevant certifications.
• Strong problem-solving skills and the ability to troubleshoot complex issues in enterprise applications.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.

Practical notes

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.