Training Strategist II

About the role

This position supports significant projects aimed at benefiting our nation. You will contribute to a methodology and service designed to enhance learning and encourage user engagement with technology. The role involves creating tailored educational solutions for various organizations.

Key facts

What you'll do

• Cultivate and maintain strong, lasting connections with clients and their users, ensuring effective communication and providing customized solutions to meet individual requirements.
• Design, develop, and schedule learning initiatives and adoption strategies, including custom training courses aligned with client objectives and technology.
• Create communication plans and implement adoption activities to assist clients in their digital transformation journeys with Microsoft and other technology platforms.
• Proactively identify and manage risks for each client to prevent dissatisfaction and promote user adoption throughout their engagement.
• Produce client success reports that demonstrate increased user adoption, proactive issue resolution, and achievement of client goals for key stakeholders.
• Share client feedback and insights with internal Planet Technologies teams, including Sales, Marketing, and Project Management.
• Deliver introductory and intermediate level end-user webinars focused on Office/Microsoft 365, and coordinate customer-led champion programs for Office 365, offering one-on-one coaching on basic Office 365 functions.
• Update and develop new training materials in response to feature updates across various Microsoft environments, including Enterprise, EDU, GCC, GCC-H, and DoD.
• Act as a representative for the company and its services, educating potential and current clients on the capabilities of Evolve 365.

Requirements

• Possess a Bachelor's degree or equivalent professional background with 3 to 5 years of experience in technical training, education, or curriculum development.
• Hold an active Secret clearance and have prior experience working with government Microsoft 365 cloud environments, specifically GCC and GCCH.
• Demonstrate the ability to create and deliver complex training content effectively to varied audiences, presenting technical and non-technical information with clarity.
• Have previous experience developing technical documentation intended for a non-technical audience.
• Exhibit exceptional communication skills, both written and verbal, with the ability to understand verbal and non-verbal cues, and possess a solid understanding of business operations and relevant IT practices.
• Show expertise in common media and education delivery methods such as computer-based training and web-based training, along with modern educational techniques.
• Be proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, OneNote) and familiar with tools like Copilot, Visio, Publisher, Adobe Professional, Zoom, SnagIt, and Camtasia.
• Maintain a customer-focused approach, demonstrate flexibility to meet client needs, and collaborate effectively with personnel at all organizational levels.
• Possess the ability to build rapport, influence others, and establish and manage relationships across different employee levels.
• Effectively plan and prioritize tasks to achieve optimal outcomes in a dynamic work environment.
• Execute program activities according to schedule to ensure quality work is delivered within deadlines.
• Possess excellent written, verbal, presentation, and phone communication abilities, with the capacity to adapt discussions for both technical and non-technical listeners.
• Minimum of a Secret Clearance is required.
• Travel: Less than 10%

Nice to have

• Experience with Evolve 365 services, including micro-training videos, custom playlists, monthly office hours, communication campaigns, usage analysis, and virtual classroom training.

Skills & tools

• Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, OneNote)
• Copilot
• Visio
• Publisher
• Adobe Professional
• Zoom
• SnagIt
• Camtasia
• Microsoft 365 environments (GCC, GCC-H, DoD)

Practical notes

• US Citizenship is required for clearance eligibility.
• Salary range: $75,000 - $105,000 annually, with final compensation dependent on experience, clearance level, and other factors.
• Benefits information available in the Planet Technologies Benefits Guide 2024-2025.