Cluster Collections Manager

About the role

PhonePe is looking for a manager to oversee collection operations within a specific cluster. You will supervise internal staff and external agencies to ensure recovery targets are met while maintaining operational standards.

Key facts

What you'll do

• Supervise a team of collection executives and coordinate with third-party recovery partners.
• Manage cluster-level KPIs, focusing on resolution rates and delinquency buckets.
• Develop and implement recovery strategies to reduce roll rates and manage overdue accounts.
• Ensure all collection activities comply with internal policies and regulatory requirements.
• Analyze portfolio data to track performance and present status reports to management.
• Provide coaching and direction to team members to ensure consistent performance.

Requirements

• Bachelor degree required.
• Minimum 5 years of total experience in collections.
• At least 1 to 2 years of experience in a supervisory or team lead role.
• Ability to make decisions and perform under pressure.
• Strong communication skills for managing internal teams and external agencies.

Nice to have

• Experience working within a bank, fintech company, or new-age NBFC.

Skills & tools

• Team leadership and performance management
• Data analysis and reporting
• Delinquency management
• Regulatory compliance and SOP adherence

Practical notes

Benefits include medical, critical illness, accidental, and life insurance. Wellness support includes an employee assistance program, onsite medical center, and emergency support. Parental benefits cover maternity, paternity, adoption, and day-care support. Retirement benefits include PF, gratuity, NPS, and leave encashment. Additional perks include higher education assistance, car lease options, and salary advance policies. Relocation and travel support are also provided. PhonePe is an equal opportunity employer and provides accommodations for candidates with disabilities during the hiring process.