Cluster Collections Manager

About the role

PhonePe is seeking a manager to oversee collection operations within a designated cluster. You will guide internal teams and external agencies to meet recovery targets while maintaining high standards of process compliance.

Key facts

What you'll do

• Supervise collection staff and coordinate with third-party recovery partners to hit performance goals.
• Track KPIs including delinquency buckets and resolution rates to ensure operational efficiency.
• Manage portfolio delinquency by implementing strategies to control roll rates.
• Analyze portfolio data to refine recovery approaches and improve overall effectiveness.
• Ensure all activities follow internal standard operating procedures and regulatory requirements.
• Produce regular performance reports for senior management regarding cluster health and challenges.

Requirements

• Bachelor degree.
• Minimum 5 years of professional experience in collections.
• At least 1 to 2 years of experience in a supervisory or team lead capacity.
• Ability to perform under pressure and make sound decisions.
• Strong communication skills and a focus on achieving results.

Nice to have

• Background in a bank, fintech company, or new-age NBFC.

Skills & tools

• Team leadership and coaching.
• Data analysis and performance metrics tracking.
• Strategic planning for debt recovery.
• Regulatory compliance management.

Practical notes

• Benefits include medical, critical illness, accidental, and life insurance.
• Wellness support covers an onsite medical center and employee assistance programs.
• Parental support includes maternity, paternity, adoption, and day-care assistance.
• Financial benefits include PF, gratuity, NPS, leave encashment, car lease, and higher education assistance.
• Mobility support covers relocation and travel policies.
• PhonePe is an equal opportunity employer. Candidates requiring accommodations for the hiring process may use the provided disability support form.