Cluster Collections Manager
Job description
Cluster Collections Manager at PhonePe.
About the role
This role involves leading a team of collection professionals and working with external recovery agencies to manage overdue payments within a specific geographic cluster. You will be responsible for meeting collection targets, improving recovery rates, and maintaining operational efficiency. This position requires strong leadership and analytical skills to develop and implement effective collection strategies.
Key facts
What you'll do
- Supervise and guide a team of Collection Executives and collaborate with third-party recovery agencies.
- Monitor key performance indicators such as resolution rates and delinquency buckets to ensure a positive client experience and efficient operations.
- Manage delinquency rates and recover overdue payments for your assigned portfolio.
- Develop and implement collection strategies tailored to the specific types of overdue accounts in your cluster.
- Ensure strict adherence to collection processes, standard operating procedures, internal policies, and regulatory guidelines.
- Conduct daily monitoring and regular reviews of the delinquent portfolio, preparing reports on cluster performance and proposed solutions.
Requirements
- Must be a graduate.
- 5+ years of experience in collections.
- At least 1-2 years of experience in a team lead or supervisory role.
- Strong ability to lead and motivate a team.
- Excellent decision-making skills and ability to perform well under pressure.
- Proactive and effective communication skills.
Nice to have
- Prior experience in a bank, new-age NBFC, or Fintech company.
Skills & tools
- Leadership
- Analytical skills
- Communication
- Results-oriented approach
Practical notes
PhonePe offers comprehensive benefits for full-time employees, including medical, critical illness, accidental, and life insurance. Wellness programs, parental support (maternity, paternity, adoption, daycare), mobility benefits (relocation, transfer, travel), and retirement benefits (PF, gratuity, NPS, leave encashment) are also provided. Additional benefits include higher education assistance, car lease options, and salary advance policies. PhonePe is an equal opportunity employer committed to an inclusive culture.