Senior Product Manager

About the role

Perk is seeking a Senior Product Manager to enhance the post-booking experience for travelers. This role involves managing the customer journey from trip confirmation until safe return, focusing on a unified and efficient support system. You will integrate various tools, including AI, to deliver a superior service experience.

Key facts

What you'll do

• Define and implement a clear product vision for the post-booking customer experience.
• Lead the integration of AI tools to scale and improve customer support.
• Collaborate with design to ensure a high-quality user experience.
• Develop and test hypotheses through experiments to guide product decisions.
• Prioritize product features and initiatives across a broad area of ownership.
• Align diverse stakeholders from product, operations, AI, and customer care.
• Translate complex findings into actionable briefs for the team.

Requirements

• Demonstrated ability to articulate a strong product vision and execute it.
• Practical experience using AI tools for tasks like research, prototyping, and analysis.
• A refined sense of design quality and attention to detail in user experience.
• A user-centric approach to product delivery.
• An experimental mindset for testing hypotheses and making data-driven decisions.
• Capacity to make decisive calls in uncertain situations and adapt based on new information.
• Skill in diagnosing problems using data, from overall trends to specific signals.
• Strong prioritization skills for managing a wide scope of product ownership.
• Proven ability to manage stakeholders effectively across different departments.
• Excellent written communication skills for creating clear and actionable briefs.

Skills & tools

• AI tools
• Data analysis

Practical notes

• This is a hybrid role requiring three days of in-person work per week in Barcelona.
• Relocation assistance is available for certain roles.
• All application materials, including resumes, must be submitted in English.