Senior Account Manager

About the role

Join our growing Account Management team to build lasting partnerships with key clients. This role focuses on ensuring customer satisfaction, retaining accounts, and finding opportunities for growth within our top SMB portfolio. You will help shape how businesses use our platform and contribute to team-wide improvements.

Key facts

What you'll do

• Manage a portfolio of high-value SMB customers, fostering connections with executives and key decision-makers.
• Understand client business goals to maximize their use of the Perk platform and identify expansion opportunities.
• Present data-driven Quarterly Business Reviews (QBRs) with actionable insights, developing reporting templates for the team.
• Serve as a product expert, ensuring clients adopt new features that boost their return on investment.
• Pinpoint common customer issues and create scalable solutions to enhance the overall experience.
• Collaborate with Sales, Product, and Customer Support to facilitate smooth rollouts and advocate for client needs.
• Balance client management with internal projects to improve team efficiency and impact.

Requirements

• At least 3 years of experience in B2B Account Management or Customer Success, preferably in SaaS, with a history of meeting retention and expansion goals.
• Strong presentation abilities and skill in translating complex data into clear narratives for stakeholders.
• Proficiency in Excel or other BI tools, using data to demonstrate value.
• Adaptability to rapid growth environments, viewing uncertainty as a chance to innovate.
• Native-level English fluency.

Nice to have

• Additional European language skills.

Skills & tools

• Excel
• BI tools

Practical notes

This is a hybrid role requiring three days a week in the office. Benefits include competitive compensation, equity, 20 vacation days, 12 public holidays, medical plans with company contributions, dental, vision, Wellhub gym subscription, life and disability insurance, 401(k) with company match, pet insurance discounts, company events, Spring Health wellbeing support (12 therapy/coaching sessions), 12-16 weeks paid parental leave, 16 hours paid volunteer time, up to 20 "Work from Anywhere" days, and a four-week paid sabbatical after 5 years. Relocation support is available for some roles. Please submit your resume in English.