Account Manager LongTail

About the role

Join Perk as an Account Manager for the DACH region, focusing on longtail accounts. You will manage a dedicated client portfolio, building strong relationships and resolving challenges. This role involves driving commercial success across both our Travel and Spend products.

Key facts

What you'll do

• Serve as the primary contact and trusted advisor for a portfolio of longtail accounts, covering Perk's Travel and Spend solutions.
• Balance proactive client relationship management with responsive support for inbound inquiries and issues.
• Advocate for Perk to clients and represent client needs internally within Perk.
• Identify and pursue growth opportunities within your accounts, including expansion, upsells, and retention, aligning with company goals.
• Develop a deep understanding of Perk's products to guide customers and maximize their platform value for travel, spend, or both.

Requirements

• Native or advanced German language proficiency.
• Fluent English language proficiency.
• Self-motivated individual who balances customer focus with commercial thinking.
• Strong problem-solving abilities and skill in prioritizing across multiple accounts.
• Collaborative team player eager to work cross-functionally to resolve issues.
• Eagerness to use AI and technology to enhance work efficiency and impact.
• Basic commercial understanding to identify and act on growth signals within accounts.
• Motivated and eager to learn new skills.

Nice to have

• Experience with AI-enabled tools for research, outreach, and customer interactions.

Skills & tools

• AI tools for account research and prioritization
• AI tools for drafting and refining outreach
• AI tools for customer interaction management

Practical notes

• Hybrid workplace model requiring 3 days in the Barcelona office.
• Relocation support available for international candidates.
• Competitive compensation package includes equity ownership.
• Generous vacation days plus public holidays.
• Choice of private healthcare or gym allowance.
• Life insurance coverage.
• Access to Spring Health for mental wellbeing support (12 therapy, 12 coaching sessions).
• Flexible compensation plan.
• 17 weeks of paid parental leave during a child's first year.
• 16 paid hours annually for volunteer work.
• Up to 20 "Work from Anywhere" days per year.
• In-person English, Spanish, and Catalan language lessons.
• Four-week fully paid sabbatical after 5 years of service.
• Submit resume in English.
• Interview process includes a 20-minute screening call, a 30-minute interview with an Account Management Team Leader, a 1-hour practical assessment presentation with the Hiring Manager, and a 30-minute in-person culture-fit interview in Barcelona.