Pre- & Post-Sales Customer Engineer, Enterprise

About the role

This role serves as the technical authority for a portfolio of Commercial accounts, managing the entire customer lifecycle from initial evaluation to long-term expansion. You will function as a strategic advisor, partnering with Account Directors to ensure technical health, drive product adoption, and mitigate risks.

Key facts

What you'll do

• Lead technical discovery, product demonstrations, and hands-on workshops to support customer acquisition.
• Manage the onboarding process, including configuration, integration troubleshooting, and answering complex questions regarding APIs and data models.
• Monitor account usage data to proactively identify and resolve adoption hurdles before they escalate.
• Develop technical expansion strategies and collaborate with Account Directors to secure account growth.
• Document risks, mitigation plans, and account operations within Salesforce.
• Contribute to team knowledge by creating playbooks, documenting technical fixes, and coaching peers.
• Integrate AI workflows into daily tasks such as call preparation, research, and technical troubleshooting.

Requirements

• 3 to 5 years of experience in a technical, customer-facing role like Solutions Engineering, Sales Engineering, or Technical Account Management.
• Proficiency in web technologies including JavaScript, CSS, HTML, and REST APIs.
• Background in complex B2B enterprise software environments.
• Proven ability to manage multiple accounts with competing priorities and deadlines.
• Experience actively using AI tools to improve workflow speed and communication.
• Strong communication skills with the ability to translate technical concepts for both technical and non-technical stakeholders.

Nice to have

• Prior experience with Pendo, product analytics, digital adoption platforms, or in-app tooling.
• Knowledge of event tracking, data integration, or analytics instrumentation.
• Familiarity with user experience, product management, or digital transformation.
• History of managing technical metrics like implementation quality alongside commercial outcomes like retention.

Skills & tools

• Salesforce
• Pendo admin
• Gong
• AI workflow tools
• REST APIs
• HTML, CSS, JavaScript

Practical notes

• Compensation: On-Target Earnings (OTE) range of $158,959 to $198,699 USD, based on a 70/30 base-to-variable split.
• Benefits: Equity, 401(k) match, and flexible time off. Includes employer-heavy health coverage with zero-premium options.
• Accessibility: Requests for accommodations during the hiring process can be sent to accommodation@pendo.io.