Senior Pre- & Post-Sales Customer Engineer, Enterprise

About the role

This role is a critical technical advisor for our largest clients, guiding them through the entire lifecycle of their Pendo investment. You will bridge the gap between technical implementation and tangible business value, ensuring our enterprise customers achieve their desired outcomes.

Key facts

What you'll do

• Support new client acquisition by partnering with sales, demonstrating product capabilities, and leading technical evaluations.
• Guide complex customer implementations, including planning, integration, and training, to ensure successful adoption and value realization.
• Identify and address challenges to customer adoption, diagnosing root causes and developing technical solutions tied to business results.
• Act as a technical escalation point for challenging customer issues, resolving complex problems independently or with minimal support.
• Contribute to team growth by developing best practices, documenting solutions, and mentoring colleagues.
• Proactively assess account health and technical strategy for a portfolio of strategic enterprise accounts.
• Drive measurable improvements in customer retention, expansion, and technical issue resolution.

Requirements

• Possess 5 to 8 years of experience in a customer-facing technical function like Sales Engineering, Solutions Engineering, Technical Account Management, or Professional Services.
• Demonstrate deep practical knowledge of web technologies including HTML, CSS, JavaScript, and REST APIs, with experience architecting and troubleshooting intricate front-end setups.
• Proven track record of managing large Enterprise accounts, including navigating executive stakeholders, competing priorities, and complex technical needs.
• Ability to resolve unclear problems with many moving parts and trade-offs.
• Experience linking technical work to business objectives such as customer retention, revenue growth, return on investment, and overall value.
• Consistent and hands-on use of AI tools for tasks like account analysis, content generation, or process automation, integrated into daily work.
• Experience in coaching or mentoring junior technical team members.

Nice to have

• Prior experience with Pendo, digital adoption platforms, product analytics, or in-app messaging tools in an enterprise setting.
• Practical experience with mobile application development using Swift, Android, or React Native.
• Familiarity with data architecture, AI/machine learning concepts, or advanced analytics instrumentation.
• A history of creating and implementing reusable frameworks, playbooks, or processes that were adopted by a wider team.

Skills & tools

• HTML, CSS, JavaScript, REST APIs
• AI tools for account research, content creation, workflow automation

Practical notes

• Compensation: On-Target Earnings (OTE) range of $193,393 - $241,742, with a 70/30 base-to-variable split.
• Benefits: Comprehensive US benefits with employer-covered premium options, strong 401(k) match, equity, and flexible paid time off.
• Pendo is an equal opportunity employer committed to diversity and inclusion.
• Reasonable accommodations are available for applicants with disabilities during the application process. Please contact accommodation@pendo.io for requests.