Sr. People Operations Coordinator

About the role

The People Operations team manages the internal systems and programs that allow Pendo to scale while supporting the daily needs of our workforce. This role focuses on maintaining operational accuracy and improving HR processes to ensure a high-quality experience for all employees.

Key facts

What you'll do

• Execute employment lifecycle transactions such as new hires, transfers, promotions, and terminations within the HRIS.
• Manage end-to-end onboarding, including I-9 verification, system access, and 30-day check-ins.
• Maintain data integrity in the HRIS and generate recurring reports, using AI to identify anomalies or errors.
• Resolve Tier 1 and Tier 2 support tickets and update documentation to prevent recurring issues.
• Coordinate with Finance, Legal, and Talent Acquisition to address operational gaps.

Requirements

• Minimum of 1 year of professional experience in HR operations or a related field.
• Practical experience with HRIS data entry, lifecycle management, and report building.
• Active, daily use of AI tools for data synthesis, research, and communication.
• Ability to explain complex policy or benefits information clearly in writing.
• Skill in managing multiple concurrent tasks while maintaining high attention to detail.
• Capacity to build processes and make decisions in ambiguous environments.

Nice to have

• Experience working directly with Workday.
• Knowledge of US multi-state HR compliance and leave regulations.
• Background in a high-growth SaaS or technology company.

Skills & tools

• HRIS (Workday preferred)
• AI productivity tools
• Data reporting and synthesis
• Process documentation

Practical notes

Compensation includes equity, a 401(k) match, and comprehensive health benefits with zero-premium options. Pendo offers flexible time off. Candidates requiring accommodations during the hiring process should contact accommodation@pendo.io. Pendo is an equal opportunity employer.