IT Support Engineer

About the role

Peloton is seeking a technical professional to maintain and optimize our internal computing environment. You will serve as a primary point of contact for staff, ensuring hardware and software systems function reliably across our New York office.

Key facts

What you'll do

• Resolve technical issues for employees regarding hardware, software, and network connectivity.
• Manage the deployment, configuration, and maintenance of company-issued devices.
• Document support requests and solutions within our tracking systems to maintain an accurate knowledge base.
• Assist with onboarding procedures by provisioning accounts and equipment for new hires.
• Monitor system performance and escalate complex infrastructure problems to senior engineering teams.

Requirements

• Proven experience in a technical support or help desk role.
• Proficiency in troubleshooting macOS and Windows operating systems.
• Strong understanding of networking fundamentals including Wi-Fi, VPN, and DNS.
• Ability to manage user accounts and permissions within identity management platforms.
• Clear communication skills with a focus on delivering high-quality service to internal stakeholders.

Skills & tools

• macOS
• Windows
• VPN
• DNS
• Hardware provisioning
• Identity management systems

Practical notes

Peloton is an equal opportunity employer. Please ensure your application is submitted through the official company careers portal to avoid recruitment fraud.